We would like to notify you of our refund policy to create a common understanding regarding our terms of service.
We will provide you with a refund in case we cannot fulfill your order.
Refunds will be processed within
15-20 business days for payments made through a credit card issued by a Thai-registered commercial bank, depending on your billing cycle. Refunds will be credited back to the credit card used for payment.
7-15 business days after your request for a refund has been approved by us for payments made through internet banking in full, or payments made upon delivery (cash on delivery). Refunds will be credited back to the account used for payment, or the account you provided in a call from us if the payment was made upon delivery. Please note that you must present all the necessary supporting documents before a refund request can be approved.
45-60 business days after your bank has notified you about the refund for payments made in full through a debit card or a web shopping card issued by a Thai-registered commercial bank. Refunds will be credited back to the card used for payment.
Order cancellations, amendments and changes may not be made in the event of
Order mistakes on your part
Future price changes
Failure to apply a discount voucher
Change of mind after purchase
We will not fulfill orders and provide refunds to you in the event of
Products becoming unavailable for reasons including, but not limited to, out-of-stock products, the manufacturer stopping production etc.
Mismatch between the actual price of a product and the price shown on our website
We reserve the right to take longer than the expected processing time to process refunds in the event of a system error.
We reserve the right to make changes to our refund policy without prior notice.
Please check the validity of policy and conditions before confirming your order.
The terms and conditions for each product’s warranty is different. Please check the terms and condition of your desired products’ warranties before confirming your order.
We gladly accept returns and exchanges within seven (7) days of purchase for free, shipping included, under these conditions
The product(s) received do not match order specifications such as, but not limited to, incorrect model, incorrect color, incorrect size, or If the product(s) received do not match the image(s) shown on our website. We reserve the rights to deny return/exchanges to products which have been altered from their original state.
Receiving a defective product. You must keep the box, along with a proof of purchase to be eligible for a return/exchange request. We reserve the rights to deny return/exchanges to products which have been altered from their original state.
Returns and exchanges must be requested within seven (7) days of receiving your product. We reserve the rights to deny return/exchanges to products which have been delivered more than seven (7) days before your request.
For your request to be approved, you must ship the product back to us in its original state with tags and packages intact. We reserve the rights to deny your refund/exchange request if the product received is not in its original state.
In the event of an exchange, we reserve the rights to inspect the new product before shipping a product for a second time
We reserve the rights to accept returns and exchanges under our terms and conditions.
For your utmost satisfaction with your shopping experience with us, we have outlined our warranty policies below
Each product has different terms and durations for its warranty as determined by the manufacturer or by the company.
Each product has different terms and conditions for its warranty. Carefully check the details of warranty for each one of the products you intend to order before confirming your order. Details can be found on our website.
We reserve the rights to inspect the new product before shipping a product for a second time.
SS Fortune Trade Co., Ltd. (Head Office)
109, 111, 113 Thetsaban Sai 2 Rd. Wat Kanlaya Thonburi Bangkok 10600 TAX ID : 0105545063462